Failing to load in-app data

During peak hours, it's not uncommon for the app to experience slower performance than usual. This is often due to the high volume of user activity during these times, which can strain the system's resources. Particularly, if you're attempting to load a substantial number of accounts, specifically more than 20, or if you're applying a large number of condition lines in your filters—exceeding 400—you may find that these actions exacerbate the issue, potentially leading to your browser becoming unresponsive or even crashing. This happens because such extensive data processing demands significant computational power and memory, which can overwhelm your browser's capabilities. It's important to be mindful of these limitations when working with the app during busy periods to ensure a smoother and more reliable experience.

If you are experiencing loading issues:

• Try reloading the page.

• Test with a smaller time frame window.

• Narrow down your account list.

• Use simpler filters.

• Log out, clear your cache and cookies and log in again.

If none of the solutions above work, contact support and provide them with a clear explanation of the issue you are experiencing. Include screen captures, videos, error messages or codes, Amazon data downloads (for the same date range you are troubleshooting, indicating the exact dates reported), and/or anything else you think might be valuable in identifying the issue more quickly.