Finding missing accounts

Issues with accounts not appearing on the accounts list can be caused by several factors, including:

• The advertising account is not associated with the account linked to the app via Login With Amazon (LWA).

• The advertising account is listed under a different name—often, names in Seller Central, advertising account and API registered names differ.

• Your user access is limited to specific accounts only, and you have not been granted access yet.

If you find that one of your accounts is not on your accounts list, here are some common ways to troubleshoot:

Account association

• Confirm whether the account you are attempting to work on has advertising access to the account you initially used with LWA.

Keep in mind that no one in the support team has the ability to add new accounts; to comply with Amazon's security requirements, the only method to add new accounts to the system is through LWA.

Account naming convention

• Verify if the advertising account displays a different name in the Amazon console or Seller Central, and try to expand your search queries in the account selection window.

Limited access

• Your user account may have limited access. Contact your team administrator for assistance.

If none of the solutions above work, contact support and provide them with a clear explanation of the issue you are experiencing. Include screen captures, videos, error messages or codes, Amazon data downloads (for the same date range you are troubleshooting, indicating the exact dates reported), and/or anything else you think might be valuable in identifying the issue more quickly.